Salesforce Support Services

Excellent and reliable Salesforce Customer Support services for your different needs.

Our Customer Support Service plan includes applications, all Salesforce solutions, and solutions purchased from AppExchange. Our experts will provide you an excellent service that meets all your requirements.

We realize that each Salesforce CRM user has different needs. So, our CRM Customer Support team works closely with Salesforce Training groups and Salesforce Consulting groups. We have designed our support services to help you keep ahead of your competitors and streamline your business.

Customer Support Service Packages

1.Basic Level Customer Support Plan

Our Basic Customer Support Package increases user productivity drastically. Apart from that, it ensures that you get the most out of Salesforce CRM, including all solutions and applications:

  • Multi-channel CRM Customer Support Service via the email, web, and phone
  • Weekdays from 08:00 to 05:00 hours CRM Customer Support Service

2.Standard Customer Support Plan

We have designed our Top Customer Support package as a collaborative partnership effort. This will enable you to obtain the complete benefits of Salesforce CRM solutions through personalized communication channels.

Our Senior Customer Support team of senior Salesforce Admins will resolve all your doubts. Besides, the customer support team will assist you in solving user problems and meeting the system configuration requirements.

  • A team of qualified specialists is assigned
  • Guaranteed telephone support from 08:00 to 05:00
  • CRM “health check” reports help to determine if the company is using CRM effectively

3.Premier Customer Support Plan

The configuration of Salesforce applications is incredibly easy. Besides these applications are user-friendly. Moreover, a dedicated CRM support specialist can help you accelerate your CRM success. The Premier Customer Support Service plan helps customers to use their resources more effectively with the help of our CRM experts.

  • Advanced application optimization
  • Configuration and customization
  • Restructuring the application when required
  • Continuous application maintenance
  • Design of a new function
User adoption is important to gain maximum return from your CRM application implementation. Technology is only a tool; People can bring business innovation. Therefore, it is important to invest in the training of the employees.
Learn how to benefit from the CRM applications With FINGERTIP’s training courses.