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WhatsApp Business Solution

Enterprise-grade WhatsApp Business API integration with chatbot automation and deep CRM connectivity.

WhatsApp Business Messaging
Business Messaging

Engage Customers on WhatsApp

With over 2 billion users worldwide, WhatsApp is where your customers already are. Fingertip's WhatsApp Business Solution connects your organization to the world's most popular messaging platform through the official Business API.

From automated chatbot flows and broadcast campaigns to live agent handoffs and CRM-synced conversations, every interaction is tracked, measured, and optimized. Integrated natively with Salesforce for a complete customer communication hub.

Official API Partner
Salesforce Integrated
Capabilities

Key Features

A complete WhatsApp communication platform for enterprise businesses.

Chatbot Automation

AI-powered chatbots handle FAQs, collect lead information, process orders, and route complex queries to live agents.

Broadcast Campaigns

Send targeted broadcast messages to segmented audiences with template management and opt-in compliance built in.

CRM Integration

Every WhatsApp conversation is logged in Salesforce with contact matching, lead creation, and case management.

Verified Business Profile

Green tick verified business account setup with branded profile, catalog integration, and official API access.

Template Management

Create, submit, and manage WhatsApp message templates with approval tracking and multi-language support.

Payment Collection

Send payment links and collect payments directly within WhatsApp conversations with receipt confirmation.

Analytics Dashboard

Message delivery rates, response times, chatbot resolution rates, and customer satisfaction scores in real time.

Trigger-Based Messaging

Automated messages triggered by CRM events: booking confirmations, appointment reminders, payment receipts, and status updates.

Setup

How It Works

Get your WhatsApp Business channel live in weeks, not months.

1

Business Verification

We handle Meta business verification, WhatsApp Business API application, and green tick verification for your brand.

2

Chatbot Design

Conversation flows, menu structures, and escalation paths are designed based on your most common customer interactions.

3

CRM Integration

WhatsApp is connected to Salesforce with bidirectional sync for contacts, conversations, leads, and case management.

4

Go-Live & Scale

Launch with monitoring, optimize chatbot flows based on analytics, and scale messaging volume as adoption grows.

Impact

Business Benefits

98% Message Open Rate

WhatsApp messages achieve near-universal open rates, dramatically outperforming email and SMS channels.

60% Chatbot Resolution

AI chatbots resolve over half of customer queries without human intervention, reducing support costs significantly.

24/7 Availability

Automated chatbots provide instant responses around the clock, ensuring no customer message goes unanswered.

Demo

WhatsApp Solution In Action

Salesforce Implementation Success Story

AI-Powered Business Intelligence

Business team

Connect With Customers on WhatsApp

Start engaging your audience on the world's most popular messaging platform with Fingertip's enterprise solution.

Get Started