Real Estate

Featherlite developers wanted a system for their leasing and sales process. As the client base was increasing rapidly it was very tedious to handle manually as they were doing before. They wanted a system to eliminate the manual activities  and bring automation to ease the process and ensure a smooth client experience.  The solution was for the co-working, leasing and residential real estate

Fingertip designed a system based on Salesforce  consisting of lead management , lead assignment , duplication management, channel engagement, lead conversion, term sheet generation. For the billing and collection an automated system which will intimate the client the invoices and a payment link for the same.  Also automated follow-up on outstanding invoices.

The solution helped the customer to improve the efficiency of sales team in terms of tracking the data in one single place. Decreased the work load of the billing and collection team. For the co-working team it become easy to deal the daily operation of the co-work in terms of maintaining and their data

Gsquare was using a old real estate software already. They found very difficult to scale in terms of users and the features. Getting the correct data of calls and arranging a seamless customer experience was a big challenge they faced.  Also there was no feasibility to track the demand notes and the payments made by the customers

The solution was consisting integrations with portals, telephony. The call center, Site visit , Sales team coordination, plot booking. Payment tracking, document generation were involved in the solution. In addition to this a booking board which shows location plan of the plots with roads, boundaries and the directions with real time availability

The solution helped the client respond the inbound leads on timely basis and ensure the right customer journey. By this they were able to increase the follow-up and conversion ratio.  Also the payment collections efficiency increased by 25% by increasing the follow-up and timely payments

Radiance wanted to automate their pre sales, sales and channel partner engagement.  A solution which helps them to integrate all lead sources with the central system.  To drive the follow-up and site visit process. Also to help their channel partners on lead submission, lead validity, payment process and all latest updates from radiance side

The solution was built using Salesforce Sales cloud and Partner community. Integrated their lead sources and brought automation from customer enquiry till booking.  Solution was made based on the continues input from the radiance team.  For a smooth site visit management a QR code interface open the site visit form and update the visit details was made

As a result of the successful deployment of the solution radiance was able to bring a lot of positive results to the business. The sales was picked up almost 20% and the customer relations were improved drastically which helped them to provide a seamless experience to their customer and bring more apartment bookings.  As a fast growing company radiance is able to scale their IT infrastructure with the help of Salesforce platform