The client wanted a solution to manage the leads for their Body building and Service Business. Sales team was not able to track the enquiries, pipelines, conversions etc. There was no systems for tracking the service part. Everything was manual with lot of operational deficiencies. The management was not able to track the reports of the Sales and service
The solution fingertip provide was for lead management, opportunity management , quotation management, service registration, planned and adhoc maintenance. The system helped the client to speed up the business process and the overall customer experience. Also a consumer portal for tracking their service details and complaints.
The digitalization of the business process helped the cline tot achieve a transformation of improving efficiency sales by 22% and service by 30%. They were able to eliminate major revenue lose due to unattended leads and uncertainty in the revenue forecast. The service was benefited by timely planning, timely allotment of resources.
