Gsquare was using a old real estate software already. They found very difficult to scale in terms of users and the features. Getting the correct data of calls and arranging a seamless customer experience was a big challenge they faced. Also there was no feasibility to track the demand notes and the payments made by the customers
The solution was consisting integrations with portals, telephony. The call center, Site visit , Sales team coordination, plot booking. Payment tracking, document generation were involved in the solution. In addition to this a booking board which shows location plan of the plots with roads, boundaries and the directions with real time availability
The solution helped the client respond the inbound leads on timely basis and ensure the right customer journey. By this they were able to increase the follow-up and conversion ratio. Also the payment collections efficiency increased by 25% by increasing the follow-up and timely payments
