Natural Remedies wanted a one stop solution to manage their sales, quality, complaint and audit process. As a healthcare products manufacturer they wanted proven system with no flaws to automate their entire business process and bring all departments in to one system. The data was spread across multiple systems and not reportable.
The solution was consisting of mapping key accounts, contacts, leads and opportunities. For the complaint management , complaint creation, assignment, root cause analysis , preventive and corrective actions, deviation, and audit plan was made. Also for product evaluation a stage gate process was also designed and developed
The salesforce based solution helped the client to have a strong sales process and complaint management process. The sales team was able bring their customer data into one place and generate more revenue by upselling and cross selling. The quality team got advantaged by ensuring the accountabilities between various departments and providing faster resolutions to their customers complaints
