Portfolio Archive - Fingertip Technologies

A well known Commercial Real Estate Company

Featherlite developers wanted a system for their leasing and sales process. As the client base was increasing rapidly it was very tedious to handle manually as they were doing before. They wanted a system to eliminate the manual activities and bring automation to ease the process and ensure a smooth client experience. The solution was for the co-working, leasing and residential real estate

Fingertip designed a system based on Salesforce consisting of lead management , lead assignment , duplication management, channel engagement, lead conversion, term sheet generation. For the billing and collection an automated system which will intimate the client the invoices and a payment link for the same. Also automated follow-up on outstanding invoices.

The solution helped the customer to improve the efficiency of sales team in terms of tracking the data in one single place. Decreased the work load of the billing and collection team. For the co-working team it become easy to deal the daily operation of the co-work in terms of maintaining and their data

Healthcare

A Pioneer Hospital from Cochin Kerala

Sunrise wanted to streamline their call center operations. Daily call volumes were so high that they were unable to track the connected/missed/call back calls. The appointment booking for the doctors were scattered into a number of systems making life difficult. Also post discharge follow up were always an operational challenge handle

The solution was consisting of integration with all their channels. An appointment booking interface using salesforce data and for making payment, cancelling, rescheduling appoints were made. Integrated the system with practo as well to drive the calls into one single system. A post discharge follow-up mechanism to drive calls and messages to customer for their revisit and periodic health checkup was made

As a result the calls were effectively brought to one system which helped them in increasing the follow-up calls and post discharge calls. This solution helped to reduced their call center workload. Also it helped their management to get the real-time insights of the booking , no shows and visits. Doctor wise /department wise reports helped them to take key decisions based on the summarizations.

Real Estate

A Luxury Plot Developer from Chennai

Gsquare was using a old real estate software already. They found very difficult to scale in terms of users and the features. Getting the correct data of calls and arranging a seamless customer experience was a big challenge they faced. Also there was no feasibility to track the demand notes and the payments made by the customers

The solution was consisting integrations with portals, telephony. The call center, Site visit , Sales team coordination, plot booking. Payment tracking, document generation were involved in the solution. In addition to this a booking board which shows location plan of the plots with roads, boundaries and the directions with real time availability

The solution helped the client respond the inbound leads on timely basis and ensure the right customer journey. By this they were able to increase the follow-up and conversion ratio. Also the payment collections efficiency increased by 25% by increasing the follow-up and timely payments

Real Estate

Most popular Real Estate Developer from Chennai

Radiance wanted to automate their pre sales, sales and channel partner engagement. A solution which helps them to integrate all lead sources with the central system. To drive the follow-up and site visit process. Also to help their channel partners on lead submission, lead validity, payment process and all latest updates from radiance side

The solution was built using Salesforce Sales cloud and Partner community. Integrated their lead sources and brought automation from customer enquiry till booking. Solution was made based on the continues input from the radiance team. For a smooth site visit management a QR code interface open the site visit form and update the visit details was made

As a result of the successful deployment of the solution radiance was able to bring a lot of positive results to the business. The sales was picked up almost 20% and the customer relations were improved drastically which helped them to provide a seamless experience to their customer and bring more apartment bookings. As a fast growing company radiance is able to scale their IT infrastructure with the help of Salesforce platform

Healthcare

A Global Healthcare Products Company

Natural Remedies wanted a one stop solution to manage their sales, quality, complaint and audit process. As a healthcare products manufacturer they wanted proven system with no flaws to automate their entire business process and bring all departments in to one system. The data was spread across multiple systems and not reportable.

The solution was consisting of mapping key accounts, contacts, leads and opportunities. For the complaint management , complaint creation, assignment, root cause analysis , preventive and corrective actions, deviation, and audit plan was made. Also for product evaluation a stage gate process was also designed and developed

The salesforce based solution helped the client to have a strong sales process and complaint management process. The sales team was able bring their customer data into one place and generate more revenue by upselling and cross selling. The quality team got advantaged by ensuring the accountabilities between various departments and providing faster resolutions to their customers complaints

Manufacturing

A Leading Food Manufacturer from Kerala

Brahmins wanted to track their field force activities. Their hundred+ reps data of visits , orders were not available. The system used already was not scalable and many usability issues. Management was unable to get the holistic data of the sales as it was scattered in multiple tools and systems

The given solution was for planning the executive visits, tracking their shop check-in. Order creation, order passing to the distributors. Optimizing routes, optimizing monthly visits. Also a google map based location tracking for the executives was made to provide a terrestrial view of the sales, visits, dormant accounts, non visited accounts

The given solution helped client to track their visibility on the field activity with all detailed information. It increased their shop visits and the volume of orders received from their retail shops. Also as a result they were able to locate the regions and improve sales activities.

Retail

A Vehicle Spare Parts Distributer from Kerala

Aloob wanted to track their field force activities. Their hundred+ reps data of visits , orders were not available. The system used already was not scalable and many usability issues. Management was unable to get the holistic data of the sales as it was scattered in multiple tools and systems

The given solution was for planning the executive visits, tracking their service centre check-in. Order creation, order passing to the distributors. Optimizing routes, optimizing monthly visits. Also a google map based location tracking for the executives was made to provide a terrestrial view of the sales, visits, dormant accounts, non visited accounts

The given solution helped client to track their visibility on the field activity with all detailed information. It increased their shop visits and the volume of orders received from their retail shops. Also as a result they were able to locate the regions and improve sales activities.

Retail

A Leading Chips Manufacturer from South India

Devsncks wanted to track their field force activities. Their hundred+ reps data of visits , orders were not available. The system used already was not scalable and many usability issues. Management was unable to get the holistic data of the sales as it was scattered in multiple tools and systems

The given solution was for planning the executive visits, tracking their shop check-in. Order creation, Invoice creation, invoice GST, Stock tracking, Stok movements, Cash book. Optimizing routes, optimizing monthly visits. Also a google map based location tracking for the executives was made to provide a terrestrial view of the sales, visits, dormant accounts, non visited accounts

The given solution helped client to track their visibility on the field activity with all detailed information. It increased their shop visits and the volume of orders received from their retail shops. Also as a result they were able to locate the regions and improve sales activities.

Retail

A South Region Ice Cream Manufacturer

Cammery wanted to track their field force activities. Their hundred+ reps data of visits , orders were not available. The system used already was not scalable and many usability issues. Management was unable to get the holistic data of the sales as it was scattered in multiple tools and systems

The given solution was for planning the executive visits, tracking their shop check-in. Order creation, order passing to the distributors. Optimizing routes, optimizing monthly visits. Also a google map based location tracking for the executives was made to provide a terrestrial view of the sales, visits, dormant accounts, non visited accounts

The given solution helped client to track their visibility on the field activity with all detailed information. It increased their shop visits and the volume of orders received from their retail shops. Also as a result they were able to locate the regions and improve sales activities.

Retail

A Pan India Consumer Electrical Manufacturer

Luker India wanted to track their field force activities. Their hundred+ reps data of visits , orders were not available. The system used already was not scalable and many usability issues. Management was unable to get the holistic data of the sales as it was scattered in multiple tools and systems

The given solution was for planning the executive visits, tracking their shop check-in. Order creation, order passing to the distributors. Optimizing routes, optimizing monthly visits. Also a google map based location tracking for the executives was made to provide a terrestrial view of the sales, visits, dormant accounts, non visited accounts

The given solution helped client to track their visibility on the field activity with all detailed information. It increased their shop visits and the volume of orders received from their retail shops. Also as a result they were able to locate the regions and improve sales activities.